1. Employee Experience (Internal)

● Partner with Human Resources (HR) and leadership to design and maintain a culture of hospitality, inclusion, and excellence.

● Create systems and rituals that make employees feel valued, inspired, and aligned with the agency’s purpose.

● Develop internal experiences that improve retention, performance, and engagement.

● Collaborate with HR regarding training, onboarding, internal events, and recognition programs that reflect EES Agency’s values.

2. Client Experience (Point of Contact)

● Serve as the central experience leader for client relationships, ensuring each interaction is thoughtful, strategic, and hospitality-driven.

● Build trust with key clients, guiding them through ideation, planning, and delivery.

● Standardize the client journey, from pitch to execution, ensuring a consistently remarkable experience.

● Identify and create opportunities for new revenue streams through client partnerships, hospitality offerings, and experience-led initiatives.

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3. Attendee Experience (Event-Level)

● Work with logistics, relationships, creative and strategic teams to design attendee journeys that surprise, delight, and leave a lasting impact.

● Oversee the hospitality touchpoints at events to ensure excellence in service and environment.

● Collaborate on branding, activations, messaging, and experience design with creative and marketing leads.

● Develop attendee feedback loops to measure and refine event impact.

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4. Cross-Department Collaboration

● Collaborate across HR, Production, Relationships, Logistics, Creative, Marketing, and Strategy to unify how “experience” shows up in every part of the agency.

● Translate big-picture vision into actionable strategies across multiple disciplines.

● Ensure consistency in quality, messaging, and hospitality across all outputs.

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Strategic Leadership

● Establish and uphold agency-wide standards of experience for employees, clients, and attendees.

● Build, mentor, and eventually lead a creative division within the agency.

● Maintain, grow, and diversify agency revenue streams.

● Serve as a senior advisor to leadership on experience-driven innovation and differentiation.

● Represent the agency externally at industry events, panels, and thought leadership forums.

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● 10+ years in the hospitality industry with a proven record of elevating guest and client experiences.

● Business degree or MBA required.

● Demonstrated ability to create, scale, and measure impact-driven experiences.

● Strong strategic and operational leadership skills.

● Charismatic presence with the ability to inspire confidence and build trust.

● Comfortable navigating creative and marketing landscapes, even without a technical background.

● Adept at balancing big-picture vision with detail-oriented execution.

● Track record of revenue generation, client retention, and business growth.

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