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CREATIVE ACCOUNT MANAGER

description

The Creative Account Manager is a client-facing role responsible for owning the creative vision and proposal experience for assigned accounts. This position serves as a strategic partner to clients, translating business objectives into compelling, executable event concepts while guiding creative decisions and managing expectations. Working cross-functionally with sales, creative, and operations teams, the Creative Account Manager ensures continuity of vision from proposal through planning and positions events as a strategic business tool that delivers measurable value.

key responsibilities

  • Serve as the primary creative point of contact for assigned clients, building trusted relationships and acting as a strategic partner throughout the proposal and planning process
  • Lead the creative development of event programs from initial briefing through final proposal, ensuring concepts align with client objectives, brand, and business strategy
  • Own the end-to-end proposal experience, overseeing the development of inspiration decks, creative narratives, and fully built proposals within Viper
  • Guide clients through creative decisions, budgets, and program details with confidence, clarity, and a consultative approach
  • Manage and interpret client feedback, translating revisions into thoughtful, strategic updates while balancing creativity, feasibility, and profitability
  • Collaborate closely with sales, creative, and operations teams to ensure a seamless handoff from proposal to execution and continuity of client vision
  • Lead vendor sourcing and pricing strategy in partnership with internal teams, leveraging vendor relationships to support creative direction and budget goals
  •  Provide ongoing creative oversight and client-facing support throughout the planning lifecycle to ensure the approved vision is maintained through execution
  •  Proactively identify opportunities to elevate client programs through innovative design, emerging trends, and enhanced attendee experience

qualifications

  • 6 years+ proven experience in event planning, experiential marketing, or corporate events with a strong understanding of logistics, timelines, and feasibility
  • Demonstrated success in a client-facing or account management role, with the ability to build credibility and rapport at a senior and C-suite level
  • Strong creative instincts with an eye for design, storytelling, and brand-aligned experiences
  • Exceptional written and verbal communication skills, with confidence leading client conversations and presentations
  • Advanced project management skills, including the ability to manage multiple client programs and proposals simultaneously under tight deadlines
  • Strategic mindset with the ability to guide clients toward solutions that balance creativity, business goals, and operational realities
  • High degree of autonomy, professionalism, and sound judgment in managing client relationships and expectations
  • Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail
  • Advanced proficiency in Google Workspace (Docs, Sheets, Slides), Adobe Suite, Canva, Microsoft PowerPoint,Word, and Excel
  • Polished, people-oriented presence with comfort participating in client meetings and site visits as needed
  • Must reside in Nashville, TN

PHYSICAL DEMANDS / WORK ENVIRONMENT:

  • Must be able to sit /  stand for 8 hours
  • Walking, bending, light lifting up to 25 lbs
  • Ability to work onsite, as needed
  • Ability to work from both home and an office

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